Client Training Officer at Fly Dubai

Fly Dubai is presently hiring for the role of Client Training Officer with Bachelor’s Degree and 5 year of experience at ENI Sapphire Tower, Office number 6, Al Ittihad road, Port Saeed, Deira, Dubai, UAE.  In this job you are responsible to handle daily tasks pertaining to customer/client sales and support services, along with the associated training administration. The Salary offered by the Company is 3500-4500 AED. Both Males and Females can apply. This job ID number is 24000173. This job announcement date is April 7 2024.

KEY RESPONSIBILITIES OF CLIENT TRAINING OFFICER AT FLY DUBAI

• Manages all communication with potential leads and existing customers, addressing enquiries via phone, email, and other mediums to drive the entire sales pipeline.
• Provides customers with accurate information regarding available products and services, including explaining product specifications, pricing, and options, assisting in product comparisons, and advising on solutions best match their needs.
• Coordinates purchase agreements and all associated processes, such as handling contract drafting, payments and support to internal and external customers.
• Supports training administration and assists customers/clients in managing disruptions to planned training activities.
• Handles customer/client complaints professionally, listening to and addressing their problems, and suggesting solutions to the Training Business Team (TBT).
• Coordinates customer sales and services processes, including initial response to enquiries, scheduling customer sales meetings, drafting contracts, and managing logistics not directly related to training planning.
• Ensures accurate documentation of customer interactions via the customer relationship management (CRM) software, including generating customer data, managing digital support requests and resolutions, and handling all customer/client related logistics.
• Prepares and presents weekly, monthly, and yearly statistics on leads, sales, post-sales activities, and customer complaints/issues.
• Collects and presents actual customer Net Promoter Scores (NPS) to the Training Business Team (TBT).
• Attends business team meetings to improve communication methods and stay updated on the department’s products and services.
• Maintains up to date customer information, including contact details and preferences, to ensure accuracy and currency of customer data.
• Collaborates closely with other company departments, including sales, marketing, legal, and PR teams, to meet customer/client effectively.
• Liaises with the finance department to facilitate payment processing, refunds, and other customer/client payment related activities.
• Coordinates and oversees projects delegated by the department head or the Training Business Team (TBT).
• Assists various functions within the training department on ad-hoc basis as required.

QUALIFICATIONS

• Bachelor’s Degree (3+ years) in customer service, sales or administration
• Fluent in English (other languages an advantage)
• 5 year of Work experience as a Client Training Officer

Administrative Coordinator at Fly Dubai