Relation Officer in NMC Ras al-Khaimah

Relation Officer in NMC Ras al-Khaimah is accountable for ensuring the satisfaction and comfort of the customer.   work in a fast-paced environment and demonstrate exceptional multitasking abilities, facilitate and coordinate communication between Emirati patients, family members, and clinic staff. This job ID number is 4051.

RESPONSIBILITIES OF RELATION OFFICER IN NMC RAS AL-KHAIMAH

• Whenever a patient or visitor enters the clinic, greet and welcome them.
• Register patients by the clinic’s rules and procedures.
• Control both incoming and outgoing calls and help clients by transferring calls, responding to inquiries, and giving information.
• Ensure the reception area is tidy and presentable with all necessary materials (e.g.: pens, forms, and brochures)
• To ensure the highest performance from all front office workers, coach, mentor, and train them.
  Responds to patients’ needs and assist them in completing their transactions at the different departments.
• Listen to compliments and criticisms from patients about the clinic’s services and address them.
• Provide patients with information, assist in resolving issues and concerns, and offer suggestions regarding the services.
• Pay attention to and respond to patients’ questions concerning hospital rules, practices, and patients’ rights and obligations.
• Conducts patient satisfaction surveys.
• Monitor patients and visitors and ensure their satisfaction.
• Assist patients in filling out any required paperwork, including insurance documents.
• Contact potential, existing or new Emirati customers by phone to inform them about the product, service, Offer etc. available at the clinic.
• Monitor the activities leading up to, during, and following a camp.
• Work with the centre manager to identify possible communities, organizations, and other venues for the development of business.
• Arrange a medical camp in conjunction with a municipal authority, the government, communities, organizations etc.
• Create and implement a variety of marketing plans for our business to help us draw in new customers and existing ones.

QUALIFICATIONS