Relations Executive in American Hospital Dubai

American Hospital

Patient Relations Executive in American Hospital Dubai is responsible to provide the support necessary to ensure the registration process, and admission process in a manner that meets both internal and external customer needs and expectations. Serves as a receptionist, clerical assistant, cashier and interpreter for the unit. Ensures patients are registered on a timely basis. This job ID number is 2099.


  • Prioritizes tasks ensuring effective functioning of the area.
  • Follows the chain of command in reporting incidents or concerns.
  • Prioritizes workload and completes correspondence promptly.
  • Registers new patients, make sure the pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected.
  • Enters all registration data into Cerner accurately and obtains calls patient signature on verified printed registration form.
  • Adheres to the hospital policy HPP-206 “Identification of Patient” during appointment booking, registration and cashier process.
  • Modifies patient information on Cerner upon their attendance or calling according to the established criteria.
  • Ensures correct entry of financial details for patients in Cerner by obtaining the documents to support the payment mode.
  • Ensures having updated patient details and signed consent every 12 months upon patient attendance to the hospital as per HPP-007 “General and Informed Consent”.
  • Verifies patient insurance card against updated direct billing list.
  • Ensures appropriate claim form placed in patient’s file.
  • Ensures that all required documents are scanned in Cerner (ID, Referral Form, and Claim Form).
  • Informs walk-in patients regarding waiting time.
  • Schedules and books appointments as requested appropriately.
  • Ensures insurance and finance documentation is completed according to established criteria.
  • Follows up on cash outstanding and resolves late charges.
  • Modifies from insurance to cash and vice versa as required.
  • Handles insurance process (pre-approved treatment).
  • Coordinates with Medical Imaging for booking appointments (urgent or routine).
  • Directs patient to another department as required.
  • Informs patient about billing details and explains non-covered charges.
  • Participates in ensuring true, honest and accurate patient Customer Survey Feedback.
  • Assists in the orientation of new staff members.
  • Facilitates efficient receptionist function by consulting and communicating with all co-workers.
  • Promotes incident, and customer complaint reporting to improve patient and family care.



  • one year of experience
  • Excellent English and Arabic verbal/written communication skills
  • Demonstrates computer literacy (in iConnect System) and efficiency
  • Demonstrates adequate Medical Terminology
  • Exposure to / experience with customer service principles
  • Previous cashier experience is preferable

Patient Administrator in Mediclinic Bawadi Al Ain

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