Relations Executive in American Hospital Dubai

• Prioritizes tasks ensuring effective functioning of the area.
• Follows the chain of command in reporting incidents or concerns.
• Prioritizes workload and completes correspondence promptly.
• Registers new patients, make sure the pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected.
• Enters all registration data into Cerner accurately and obtains calls patient signature on verified printed registration form.
• Adheres to the hospital policy HPP-206 “Identification of Patient” during appointment booking, registration and cashier process.
• Modifies patient information on Cerner upon their attendance or calling according to the established criteria.
• Ensures correct entry of financial details for patients in Cerner by obtaining the documents to support the payment mode.
• Ensures having updated patient details and signed consent every 12 months upon patient attendance to the hospital as per HPP-007 “General and Informed Consent”.
• Verifies patient insurance card against updated direct billing list.
• Ensures appropriate claim form placed in patient’s file.
• Ensures that all required documents are scanned in Cerner (ID, Referral Form, and Claim Form).
• Informs walk-in patients regarding waiting time.
• Schedules and books appointments as requested appropriately.
• Ensures insurance and finance documentation is completed according to established criteria.
• Follows up on cash outstanding and resolves late charges.
• Modifies from insurance to cash and vice versa as required.
• Handles insurance process (pre-approved treatment).
• Coordinates with Medical Imaging for booking appointments (urgent or routine).
• Directs patient to another department as required.
• Informs patient about billing details and explains non-covered charges.
• Participates in ensuring true, honest and accurate patient Customer Survey Feedback.
• Assists in the orientation of new staff members.
• Facilitates efficient receptionist function by consulting and communicating with all co-workers.
• Promotes incident, and customer complaint reporting to improve patient and family care.

• High School certificate for the jobs of Relations Executive

PROFESSIONAL EXPERIENCE:

• one year of experience
• Excellent English and Arabic verbal/written communication skills
• Demonstrates computer literacy (in iConnect System) and efficiency
• Demonstrates adequate Medical Terminology
• Exposure to / experience with customer service principles
• Previous cashier experience is preferable

Patient Administrator in Mediclinic Bawadi Al Ain