Call Center Agent at American Hospital Dubai

American Hospital is hiring for a Call Center Agent with a High school diploma or equivalent and 3 years of experience at 19th St, Oud Metha, Dubai, UAE. This job’s main responsibility is to deliver outstanding customer service, manage incoming calls from patients, address inquiries, schedule appointments, and guarantee a smooth and positive experience throughout the interaction with the dental clinic. The salary offered by the Company is 2500-3500 AED. Both Males and Females can apply. This job ID number is 2218 and the announcement date is May 8, 2024.

Responsibilities of Call Center Agent at American Hospital Dubai

  • Meet with patients, dental practitioners or other parties to answer their calls by the standard.
  • Manage patient appointments effectively through the office appointment booking system by collaborating with dental staff to ensure efficient scheduling.
  • Identify available appointment times and adjust them to the patient’s preferences.
  • Informs patients about appointments, confirms attendance by phone calls, reduces absenteeism, and optimizes the dentist’s schedule.
  • Keeps the database up-to-date by keeping track of personal information, medical history, and insurance data.
  • Professionally resolves patient concerns and complaints, ensuring a positive outcome for both the patient and the dentist’s office.
  • Assists patients with billing, payment options and financial arrangements.
  • Communicate to patients the importance of oral health monitoring and the different dental procedures available.
  • Wait to remind patients of upcoming checkups or treatments through return campaigns.
  • Call current and prospective patients to schedule dental appointments.


  • a High school diploma or equivalent
  • 3 years of experience as a Call Center Agent 
  • Proficiency in listening and interpreting patient concerns,
  • Organizational skills and the ability to handle fast-paced tasks.

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