Call Center Clerk at Kanad Hospital Abu Dhabi

Kanad Hospital has a job opening for the role of Call Center Clerk with a Diploma in Administration and 2 years of experience at Sanaiya St, Al Ain, Near Etisalat, Abu Dhabi, United Arab Emirates. In this job, you are responsible for making or receiving telephone calls/emails on behalf of the hospital to fulfil patients/visitors’ requirements. Is expected to conduct and behave professionally and respectfully at all times. The Salary offered by the company is 2000-2500 AED. Only Females can apply. This job announcement date is April 4 2024.

Responsibilities of Call Center Clerk at Kanad Hospital

• Answer calls and respond to emails promptly.
• Handle patients’ inquiries both telephonically and by email.
• Provide patients with appointments and other services information.
• Enter new patients’ information into the system, and update existing patients’ information.
  Transfer calls to appropriate resources.
• Follow up on patients’ calls/emails where necessary.
• Good data entry and typing skills, and being attentive to detail.
• Acquire needed knowledge of all the insurance companies, third-party administrators and other institutions on direct billing with the Oasis Hospital
• Maintain clean and orderly desks.
• Maintain confidentiality of all hospital information.
• Speak in Arabic or English in the working environment when communicating with fellow workers.
• Report to work on time as scheduled.
• Ensure compliance with the Appearance and Dress Code of the department.
• Attend meetings and trainings as scheduled.
• Perform other related duties incidental to the work described herein.
  Competencies:
• We are providing excellent verbal and written communication with patients, and demonstrating a high level of listening skills.
• Demonstrate a high level of problem-analysis and problem-solving skills.
• It is being able to receive and make all required number of phone calls per day while maintaining excellent customer service and using the scripts provided in a call centre.
• Knowledge of phone calls, email etiquette, and techniques to effectively and efficiently perform assigned duties.

Qualification

• Diploma holder preferably in administration
• Languages: Arabic and English fluency required
• At least 2 years of experience as a Call Center Clerk in a Hospital setting.

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