Call Center Agent at Reem Hospital Abu Dhabi

Reem Hospital presently has a job opening for the role of Call Center Agent with a Diploma and 2 years of experience Opp. to Sorbonne University, 223 Al Shaheed Ali Khalifa Al Mesmari St Al Reem Island, Tamouh, Abu Dhabi, United Arab Emirates. In this job, you are responsible for providing a range of reception intake and associated administrative services for incoming patients. Customer care executives will answer and direct incoming calls to appropriate individuals. Perform specific procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate. The Salary offered by the Company is 2500-3000 AED. Both Males and females can apply. This job ID number is  2787.

Key Responsibilities of Call Center Agent at Reem Hospital

• Attend customer enquiries through inbound calls Record the call details in the system along with a summary of queries Assist customers with callback requests received through emails.
• Ensures customer’s details are updated in the relevant databases as and when requested Act as a first point of contact for complaint management
• Follow up on customer complaints/feedback
• Reviewing recorded calls of peers and self for quality control Strives to meet or exceed call centre metrics while providing excellent consistent customer service Database Management Collects and compiles the survey responses
• Updating the call centre’s internal databases with added details of specialities and clinicians, services, insurances, timings, etc.
• Maintains customer data in the system Surveys and Campaigns Registering customers on calls during or before any campaigns conducted by CR, operations, etc.
• Conducts customer satisfaction surveys through outbound calls for customers Use statistical methods to validate the data accuracy and analyse the data sets to derive relevant information
• Maintains a record of all the surveys Gathers information on the availability of services with external service providers to assist the customers Reporting.
• Reports the daily statistics of the centre and self-productivity as per the set indicators.
• Prepares and shares lists of customer queries to the concerned management Job interactions.
• Works closely with customers and external partners for service request follow-ups and confidential information

Qualifications

• Diploma with a recognized Institution
• 2-3 years of experience essential in customer service roles or related
• Ability to multi-task, exceptional flexibility to handle call volumes
• At all times provide professional and the highest standards of customer service to interact with
• patients and all levels of staff within the hospital
• Excellent PC skills
• Ability to keep patient information confidential
• Experience in Live Chat support will be an asset

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