Front Office Executive at NMC Specialty Hospital Abu Dhabi

NMC is seeking a suitable candidate for the Front Office Executive with a Secondary School Education and 2 years of experience at a Specialty Hospital, Area, Near, Sama Tower, Zayed The First St, Al Danah, Zone 1, Abu Dhabi, United Arab Emirates. You are responsible for meeting patients or their families and determining the nature of their inquiry. Provides information to assist or refer patients to appropriate contacts, either within the organization or elsewhere. The Salary offered by the Company is 2500-3000 AED. Both Males and Females can apply. This job ID number is 4352. The job announcement date is May 10, 2024.

Accountabilities of Front Office Executive at NMC Specialty Hospital

• Protect the rights and responsibilities of patients and their families, maintain confidentiality, provide information and facilitate education.
• Develop and maintain a feedback/complaints procedure that customers can use and receive refunds.
• Report all information to the floor supervisor daily.
• Accelerate the flow of visitors/patients and ensure excellent customer service for each individual by creating a friendly environment, providing timely and quick assistance and optimizing waiting times.
• Provide sufficient information if necessary.
• Educate patients about health insurance and carefully check coverage before referring them to a doctor.
• Addresses concerns from patients or visitors and takes appropriate action to address them.
  Ensures accurate billing of patient services through the Hospital Information System (HIS).
• Keeps accurate records of conversations or correspondence with clients.
• Performs duties as defined on duty roster, including patient, telephone, cash and clerical duties.
• Performs additional duties related to the described work of higher authorities.

Qualification

• A Secondary School Education
• Minimum 2 years experience as a Front Office Executive
• Must have exceptional interpersonal skills
• Efficient organizational skills

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