Customer Care Executive at NMC CosmeSurge Dubai

NMC is hiring for the job role of Customer Care Executive with a High School Diploma and 2 years of experience at CosmeSurge, Al Habtoor Business Tower, Opposite Habtoor Grand Hotel, Dubai, UAE. This job’s main responsibility is to receive patient calls, handle patient queries, organize appointments and obtain necessary information. The Salary offered by the Company is 2500-3500 AED. Both Males and Females can apply. This job ID number is 4315 and the announcement date is May 9, 2024.

Responsibilities of Customer Care Executive at NMC CosmeSurge

• Utilize outside messaging to advertise CosmeSurge offerings, monitor appointments, and validate and handle post-appointment queries.
• Effectively manage and prioritize patient leads, ensuring timely follow-ups on appointment bookings and medical questions.
• Educate patients about clinical services, admission procedures and all necessary preparations.
• Correctly incorporate and update patient data into administrative tools and call management systems.
• Resolve/escalate patient concerns, complaints and questions promptly and compassionately.
• Maintain a thorough understanding of clinical services, policies and procedures to provide accurate information to patients.
• Manage patient comments and reviews; identify problems, and fix them.
• Integrate with Marketing, Call Center, and Senior Management teams to enhance leadership effectiveness and efficiency.
• Document and track patient interactions and comments for reporting and analysis.
• Maintain and supply appropriate documentation/tracking equipment as per operational requirements.
• Perform relevant tasks and assignments as needed and required by immediate supervisor/management.
• Follow shift times and be flexible to work as needed in various CosmeSurge units.
• Be open to adjusting the timing of work shifts to meet the needs of the organization

Qualification

• A High School Diploma
• 2 years of experience as a Customer Care Executive
• Excellent interpersonal skills
• Highly analytic skills
• Maintain a good appearance and proper demeanour at work.
• Safety conscious, motivated, able to manage pressure, takes initiative.

Customer Care in NMC Specialty Hospital Dubai