Customer Care in NMC Specialty Hospital Dubai

• Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
• To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
• Registration of the patients visit in the hospital system for both new and revisit patients
• Billing the services rendered and collection of the payment with correct explanation to the patient
• Maintaining transparency in cash collection as per the payment slip. Receipt of payment through cash/credit card/cheque/vouchers to be accurately allocated in the HIS.
• Responsible for verifying the services rendered to the patient as per the doctor’s order during billing
• Responsible for issue of receipts & detailed summary of bills.
• Maintaining confidentiality of the patient files/related information at all times
• Catering to the needs of all patients (with or without appointments).
• Investigates patient/visitor concerns and implements appropriate course of action.
• Performs duties of handling Patient / Telephone / back office work as per the departmental need
• Daily auditing of bills to ensure that it is up to date and closed as per billing protocol
• Responsible for computing the total transactions of the day and tallying the same with the HIS.
• Participates and contributes to scheduled in-service training programs.
• Exercises effective interpersonal skills in dealing with department staff, colleagues, and Management.
• Demonstrates the ability to listen to others in promoting effective communication.
• Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
• Carries out other duties when requested by the Head of department

• Preferably a college graduate in any discipline.
• Minimum 1-year experience as a receptionist or Customer Care in a patient focused environment and operation of multi-line switchboard system.
• Proficient technology application skills; Basic MS Office (Word, Excel, & PowerPoint) MS Outlook and Internet explorer skills.
• Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals, superior telephone etiquette
• Patient focused; service oriented; patient and understanding.
• Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
• Ability to work independently with minimal supervision.
• Reliable, punctual, dependable, and responsive.
• Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.

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