Client Officer at Mediclinic Airport Road Hospital Abu Dhabi

Mediclinic is seeking a Client Officer with a Bachelor’s Degree and  2-3 years of experience at Airport Road Hospital, Saif Ghobash St, opposite Khalifa International Bowling Centre, Al Rawdah, W67, Abu Dhabi, United Arab Emirates. This job’s main responsibility is to oversee, manage and monitor the overall patient and client experience, including the coordination of client relations services for the business unit. The Salary offered by the Company for this job is 3500-4500 AED. Both Males and Females can apply. This job recruitment incharge name is Rami Alsaman and reference number is 49358.

KEY RESPONSIBILITY AREAS OF CLIENT OFFICER AT MEDICLINIC AIRPORT ROAD HOSPITAL

• To attend to all patient queries related to health packages offered and promote relevant services to clients
• Respond to all customer and operations-related queries that are routed through other channels without fail within the predefined timelines.
• To proactively address inquiries and coordinate with operations to support clients with their assignments
• To keep existing clients informed about the latest regulations set by the respective authorities
• Coordinate follow-up actions with clients, particularly regarding pending documents necessary to complete their assignments.
• To monitor and oversee the patient journey experience for all VIP and international visiting patients
• Effectively manage all administrative matters related to complaints
• Conduct daily in-patient rounds to monitor and manage patient satisfaction

REQUIRED EDUCATION

• A relevant Bachelor’s Degree or Diploma from an accredited institution

EXPERIENCE

• At least 2-3 years experience as a Client Experience Officer in healthcare

REQUIRED JOB SKILLS AND KNOWLEDGE

• Financial Management Principles
• Medical terminology
• Verbal and written communication skills in English (Arabic will be an advantage)
• Patient administration service delivery processes

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