Patient Executive in American Hospital Dubai

Patient Executive in American Hospital Dubai is accountable for assisting in the daily functioning of the clinic/department in support of patient care while maintaining confidentiality. This job ID number is 1973.

RESPONSIBILITIES OF PATIENT EXECUTIVE IN AMERICAN HOSPITAL

• Prioritizes tasks ensuring effective functioning of the area.
• Follows the chain of command in reporting incidents or concerns.
• Prioritizes workload and completes correspondence promptly.
• Registers new patients, make sure the pre-registration form is completed and signed and an
• approved ID (Emirate ID or Passport) is collected.
• Enters all registration data into Cerner accurately and obtains calls patient signature on verified printed registration form.
• Adheres to the hospital policy HPP-206 “Identification of Patient” during appointment booking, registration and cashier process.
• Modifies patient information on Cerner upon their attendance or calling according to the established criteria.
• Ensures correct entry of financial details for patients in Cerner by obtaining the documents to support the payment mode.
• Schedules and books appointments as requested appropriately.
• Transfers and cancels appointments. (Informs patient in regards to the reference number).
• Informs Initial Visit Patients (New Patients) to arrive 15 minutes prior politely and cordially to
• Schedules and books (obtained from standards in walk-intoregardrefillsthe documentation from another department) appointments as requested appropriately.
• Enters and verifies charges and orders efficiently into the care system.Handles patient complaints and addresses them to the concerned Clinic Manager/PRR Coordinator or Supervisor promptly without delay.
• Assists in the orientation of new staff members.
• Facilitates efficient receptionist function by consulting and communicating with all co-workers.
• Promotes incident, and customer complaint reporting to improve patient and family care.

QUALIFICATIONS

• High School Graduate

PROFESSIONAL EXPERIENCE:

• 3 years of experience as a Patient Executive
• Excellent English and Arabic verbal/written communication skills
• Demonstrates computer literacy (in iConnect System) and efficiency
• Demonstrates adequate Medical Terminology
• Exposure to / experience with customer service principles
• Previous cashier experience is preferable

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