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Patient Representative in SSMC Abu Dhabi

Sheikh Shakhbout Medical City

https://ssmc.ae/ +971 2 314 4444

Patient Representative in SSMC Abu Dhabi is accountable for timely and accurate data entry of patients’ information, scheduling and registration activities, and financial details. Verify financial eligibility, and take necessary activities to ensure financial coverage is arranged for all patients’ appointments/Admissions. Communicates with patients, families and staff with high standards of customer service. This job ID number is 234.

RESPONSIBILITIES OF PATIENT REPRESENTATIVE IN SSMC

  • Maintains a professional attitude and appearance all the time
  • Demonstrates strong customer service skills to interact positively with external and internal customers.
  • Performs scheduling/registration/admission activities. Gathers demographic, insurance, and other information from patients and accurately enters into HIS.
  • Verifies financial eligibility and insures completion of supported documents/approvals upon scheduling/registration activities completion.
  • Performs billing, reconciliation and cashier activities.
  • Ability to multitask in a fast-paced environment.
  • Develops and meets personal/team qualitative and quantitative targets
  • Participates in departmental meetings and activities.
  • Accepts working different shift duties according to the necessity of the operational hours, including morning and night shifts. Also during weekends and holidays.
  • Participates in cross-functional teams and committees as appropriate.
  • Facilitates and involved with ongoing training
  • Performs any other tasks according to the job requirements.
    attends assigned work according to work schedule, and commits to being consistently present in the workplace during working hours.
  • Ability to multitask and maintain strong attention to detail
  • Customer service: maintains a positive attitude and high standards of customer service.
  • Accurate information collection and validation, and data entry.

QUALIFICATIONS

  • Bachelor’s degree or equivalent in any relevant field
  • 2 years of relevant experience as a Patient Representative

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