Office Executive in NMC Hospital Deira Dubai

• Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
• To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
• Provides information about medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor.
• Provides the related documents like claim form and eligibility to the doctor’s clinic when required.
• Maintaining transparency in cash collection as per the payment slip.
• Receipt of payment through cash/credit card/cheque/vouchers to be accurately allocated in the HIS.
• Responsible for verifying the services rendered to the patient as per the doctor’s order during billing
• Responsible for issue of receipts & detailed summary of bills.
• Maintaining confidentiality of the patient files/related information at all times
• Participates in the monthly staff educational conferences/ trainings/seminars
• To follow the duty schedule prepared by the supervisors as per the requirement of the departmental operations (different time schedules).
• Expedites the flow of visitors/patients and ensures that each person receives outstanding customer service by providing a friendly environment.
• Investigate patient/visitor concerns and implement an appropriate course of action.
• Performs duties of handling Patient / Telephone / back office work as per the departmental need
• Strictly adheres to the organization’s regulations and policies especially those related to infection control, patient safety, and JCI.
• Supports Continues Quality Improvement and participates and contributes to all the quality assurance activities of the service.
• Participates and contributes to scheduled in-service training programs.
• Exercises effective interpersonal skills in dealing with department staff, colleagues, and Management.
• Demonstrates the ability to listen to others in promoting effective communication.
• Develops a thorough understanding of the policies and procedures of the hospital and demonstrates respect for them.
• Carries out other duties when requested by the Head of the department.

• For the job of Office Executive a bachelor’s degree in any discipline.
• Minimum 1 year experience as a receptionist in a patient-focused environment and operation of a multi-line switchboard system.
• Proficient technology application skills; Basic MS Office (Word, Excel, & PowerPoint) MS Outlook & Internet Explorer skills.
• Must have exceptional interpersonal skills, maturity, and good judgment and be capable of communicating professionally with a diverse range of individuals, superior telephone etiquette
• Patient-focused; service-oriented; patient & understanding.
• Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure

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