Office Executive in NMC Hospital Deira Dubai

NMC Hospital Deira

Office Executive in NMC Hospital Deira Dubai is responsible for treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients. This job ID number is 4047.


  • Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
  • To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
  • Provides information about medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor.
  • Provides the related documents like claim form and eligibility to the doctor’s clinic when required.
  • Maintaining transparency in cash collection as per the payment slip.
  • Receipt of payment through cash/credit card/cheque/vouchers to be accurately allocated in the HIS.
  • Responsible for verifying the services rendered to the patient as per the doctor’s order during billing
  • Responsible for issue of receipts & detailed summary of bills.
  • Maintaining confidentiality of the patient files/related information at all times
  • Participates in the monthly staff educational conferences/ trainings/seminars
  • To follow the duty schedule prepared by the supervisors as per the requirement of the departmental operations (different time schedules).
  • Expedites the flow of visitors/patients and ensures that each person receives outstanding customer service by providing a friendly environment.
  • Investigate patient/visitor concerns and implement an appropriate course of action.
  • Performs duties of handling Patient / Telephone / back office work as per the departmental need
  • Strictly adheres to the organization’s regulations and policies especially those related to infection control, patient safety, and JCI.
  • Supports Continues Quality Improvement and participates and contributes to all the quality assurance activities of the service.
  • Participates and contributes to scheduled in-service training programs.
  • Exercises effective interpersonal skills in dealing with department staff, colleagues, and Management.
  • Demonstrates the ability to listen to others in promoting effective communication.
  • Develops a thorough understanding of the policies and procedures of the hospital and demonstrates respect for them.
  • Carries out other duties when requested by the Head of the department.


  • For the job of Office Executive a bachelor’s degree in any discipline.
  • Minimum 1 year experience as a receptionist in a patient-focused environment and operation of a multi-line switchboard system.
  • Proficient technology application skills; Basic MS Office (Word, Excel, & PowerPoint) MS Outlook & Internet Explorer skills.
  • Must have exceptional interpersonal skills, maturity, and good judgment and be capable of communicating professionally with a diverse range of individuals, superior telephone etiquette
  • Patient-focused; service-oriented; patient & understanding.
  • Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure

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