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Call Centre Agent at NMC Royal Hospital Sharjah

NMC Royal Hospital

https://nmc.ae/

NMC is currently seeking a suitable candidate for the position of Call Centre Agent with a High School certificate and 2 years of experience at Royal Hospital, Al Zahra St, Near Clock Tower, Sharjah, UAE. The Selected candidate is accountable for answering telephones and scheduling appointments for clinic visits, as required and by the hospital and departmental policies and procedures. The salary offered by the company is 1500-2000 AED. Both Males and Females can apply. This job ID number is 4171.

RESPONSIBILITIES OF CALL CENTRE AGENT AT NMC ROYAL HOSPITAL

  • Performs clerical duties as assigned.
  • Assists in training new hires as directed.
  • Following call center scripts and protocols to handle different types of calls.
  • Documenting all customer interactions and maintaining accurate records.
  • Upselling products or services to customers when appropriate.
  • Troubleshooting technical issues and providing basic technical support.
  • Adhering to company policies and procedures.Collaborating with team members to achieve call centre goals and targets.
  • Continuously improving knowledge and skills through training and development opportunities
  • Makes telephone confirmations for scheduled appointments, clinic cancellations, rescheduling, and follow-up with missed appointments.
  • Accepts assignments as designated by the Call Centre Supervisor.
  • Adheres to the hospital / departmental policies and procedures.
  • Recognizes the cultural needs of the patients.

QUALIFICATIONS

  • High School certificate or Equivalent
  • 2 years of experience as a Call Centre Agent in your country

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