Package Coordinator in American Hospital Dubai

• Monitors and responds to all incoming calls and email requests.
• Provides timely responses to all email requests, maximum same day.
• Liaises with the Revenue Cycle Management Department.
• Checks the system for any existing appointments already made by patients online in order to avoid duplicate bookings.
• Arranges and facilitates bookings.
• Ensures that all appointment confirmations, preparations and durations of appointments are communicated to patients via email and by phone.
• Keeps track of all appointments scheduled using a spreadsheet or other form of tracking device.
• Provides excellent customer service to all patients.
• Provides the daily no-show and cancellation report to the Assistant Chief Operating Officer services.
• Provides weekly reports to Assistant Chief Operating Officer services.
• Follows up on patients’ reports and sends them to patients once it’s ready.
• Coordinates with the satellite clinics for booking appointments either urgent or routine.

• High School National Diploma for the job of Package Coordinator

PROFESSIONAL EXPERIENCE:

• Minimum of three year of experience
• Excellent English and Arabic verbal/written communication skills
• Basic computer literacy
• Exposure to/experience with customer service principles
• Exposure to/experience with Continuous Quality Improvement (CQI) or Joint Commission International Accreditation (JCIA) principles

Call Center Agent in American Hospital Dubai