Package Coordinator in American Hospital Dubai

American Hospital

Package Coordinator in American Hospital Dubai is accountable to provide the support necessary to ensure the registration process, pre-admission and admission, in a manner that exceeds both internal and external customer needs and expectations. This job ID number is 1994.


  • Monitors and responds to all incoming calls and email requests.
  • Provides timely responses to all email requests, maximum same day.
  • Liaises with the Revenue Cycle Management Department.
  • Checks the system for any existing appointments already made by patients online in order to avoid duplicate bookings.
  • Arranges and facilitates bookings.
  • Ensures that all appointment confirmations, preparations and durations of appointments are communicated to patients via email and by phone.
  • Keeps track of all appointments scheduled using a spreadsheet or other form of tracking device.
  • Provides excellent customer service to all patients.
  • Provides the daily no-show and cancellation report to the Assistant Chief Operating Officer services.
  • Provides weekly reports to Assistant Chief Operating Officer services.
  • Follows up on patients’ reports and sends them to patients once it’s ready.
  • Coordinates with the satellite clinics for booking appointments either urgent or routine.



  • Minimum of three year of experience
  • Excellent English and Arabic verbal/written communication skills
  • Basic computer literacy
  • Exposure to/experience with customer service principles
  • Exposure to/experience with Continuous Quality Improvement (CQI) or Joint Commission International Accreditation (JCIA) principles

Call Center Agent in American Hospital Dubai

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