American Hospital
Package Coordinator in American Hospital Dubai is accountable to provide the support necessary to ensure the registration process, pre-admission and admission, in a manner that exceeds both internal and external customer needs and expectations. This job ID number is 1994.
RESPONSIBILITIES OF PACKAGE COORDINATOR IN AMERICAN HOSPITAL
- Monitors and responds to all incoming calls and email requests.
- Provides timely responses to all email requests, maximum same day.
- Liaises with the Revenue Cycle Management Department.
- Checks the system for any existing appointments already made by patients online in order to avoid duplicate bookings.
- Arranges and facilitates bookings.
- Ensures that all appointment confirmations, preparations and durations of appointments are communicated to patients via email and by phone.
- Keeps track of all appointments scheduled using a spreadsheet or other form of tracking device.
- Provides excellent customer service to all patients.
- Provides the daily no-show and cancellation report to the Assistant Chief Operating Officer services.
- Provides weekly reports to Assistant Chief Operating Officer services.
- Follows up on patients’ reports and sends them to patients once it’s ready.
- Coordinates with the satellite clinics for booking appointments either urgent or routine.
QUALIFICATIONS
- High School National Diploma for the job of Package Coordinator
PROFESSIONAL EXPERIENCE:
- Minimum of three year of experience
- Excellent English and Arabic verbal/written communication skills
- Basic computer literacy
- Exposure to/experience with customer service principles
- Exposure to/experience with Continuous Quality Improvement (CQI) or Joint Commission International Accreditation (JCIA) principles