Guest Services Officer at Mubadala Amana Healthcare Abu Dhabi

Mubadala is actively hiring for the job role of Guest Services Officer with Technical Education and 3 years of experience at Amana Healthcare, Plot No. 11 12, SE 44 Khalifa City A, Abu Dhabi, United Arab Emirates. This job’s main responsibility is to report to the Supervisor, Patient Access Services, the Guest Services Officer performs all duties related to the preregistration, registration, scheduling, patient identification, cash collections and insurance eligibility. The Salary offered by the Company is 2000-2500 AED. Both Males and Females can apply. This job ID number is 2024-2473.

Responsibilities of Guest Services Officer at Mubadala Amana Healthcare Abu Dhabi

  • Greets and welcomes patients
  • Performs identification of patients upon arrival
  • Prints and places wristbands on patients when applicable
  • Obtains insurance card and demographic information and inputs information into Electronic Medical Records (EMR)
  • Secure all signatures necessary for treatments, e.g., General Consent forms
  • Provide a copy of the Patient and Family Rights and Responsibilities to patients when General Consent needs to be signed
  • Performs accurate registration using thorough interview techniques to ensure that information is 100% complete and accurate.
  • Performs insurance eligibility and verification
  • Schedules follow-up appointments and appointments for walk-in patients
  • Conducts appointment reminders
  • Assists with keeping family members updated regarding patient’s procedure/visit or of any delays in the clinic
  • Answers telephone calls promptly and responds to requests, messages, and emails promptly.
  • Takes accurate messages, relays/forwards messages to appropriate personnel, and refers callers to appropriate personnel as needed
  • Performs reminder calls to patients as required.
  • Discharge patients from the Clinic and coordinate follow-up appointments
  • Informs patients about their next steps and assists with any questions
  • Adheres to all accepted patient identification and safety standards
  • Follows all security, confidentiality, and privacy policies as well as all industry-specific rules and regulations.
  • Prioritizes workload
  • Participates and contributes to Department meetings
  • Other duties as assigned/requested


  • Vocational / Technical Education
  • Three years of experience as a Guest Services Officer
  • Fluency in written and spoken Arabic

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