Guest Officer in Mubadala Amana Healthcare Abu Dhabi

Guest Officer in Mubadala Amana Healthcare Abu Dhabi is responsible for promoting a work environment that promotes top-notch customer service while leading and also responsible for duties including but not limited to; welcoming patients, pre-registration, registration/admission, scheduling, cash collection, insurance verification, insurance eligibility, appointment confirmation, check-out/discharge, and financial/authorization status review. This job ID number is  2024-2411.

Responsibilities of Guest Officer in Mubadala Amana Healthcare

  • Completes personal performance evaluation cycle in a timely manner.
  • Supervises and monitors team to ensure objectives and targets are met daily and by shift
  • Works with managers to obtain necessary resources to support the team’s requirements
  • Serves as back-up for staff for temporary or extended periods i.e., must be prepared to work as a Guest Ambassador when there are staffing issues or long wait times.
  • Conducts all assigned activities according to stipulated Key Performance Indicators (KPI)
  • Set individual objectives, manage performance, develop and motivate service excellence staff.
  • Communicates effectively with team members and maintains good interfunctional liaison to ensure smooth implementation of operational activities.
  • Communicates applicable regulatory requirements in a timely and clear manner within the division.
  • Adheres to the division’s policies, procedures and standards while ensuring compliance with applicable regulatory bodies.
  • Contributes towards an innovative culture of continuous improvement for enhancing operational efficiency and effectiveness.
  • Participates in meetings and maintains professionalism and confidentiality as per the organization’s standard code of conduct.



  • Bachelor’s Degree (8 years of relevant work experience may substitute for a BSc. Degree).
  • Masters degree is preferable.


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