Field Tech in Mubadala Danat Al Emarat Abu Dhabi

Field Tech in Mubadala Danat Al Emarat Abu Dhabi is responsible to assist users and operations personnel in the efficient use of assigned systems (Phones, Voice recording modules, Messaging systems, Faxes, System advanced features and office peripherals, applications where applicable) software and in troubleshooting systems’ software and hardware problems. This job identification number is 2023-2122.

General Duties of Field Tech in Mubadala Danat Al Emarat

• On-Site Support: Traveling to M42 asset locations to provide hands-on assistance and technical support to caregivers/contractors.
• Technical Troubleshooting: Diagnosing and resolving technical issues with the end-user devices and their peripherals such as printers, card readers, IPTV, telephones, kiosks, etc., basic clinical/business applications support and Biomed devices.
• Installation and Setup: Installing, configuring, and setting up hardware and software as required.
• Maintenance: Performing routine maintenance, repairs, and updates to ensure optimal performance of end-user devices.
• Customer Interaction: Communicating effectively with customers to understand their needs, provide solutions, and offer guidance.
•  Documentation: Maintaining accurate records of service calls, repairs, and support provided. And also maintain the UpToDate inventory and store room management.
• User Training: Providing basic training to end-users on using IT equipment and basic application effectively.
• Quality Assurance: Ensuring the quality of service and adherence to company standards. Manage working with and delivering on strict SLA’s.
•  Reporting: Providing regular reports on field activities, issues encountered, and solutions implemented.
•  Project Support: Ad hoc support for the project teams and department movements.
• Network Support: Assisting with network-related problems, including connectivity issues, Wi-Fi setup, and basic network configurations.
• Security Compliance: Ensuring that all IT equipment and systems comply with the IT Security policies and guidelines.
• Collaboration: Collaborating with the L2 and L3 tam to escalate and resolve complex technical issues in coordination with managed services
  team and other vendors for IT Operations services.

Communication

• Communicates effectively with team members and maintains good interfunctional liaison to ensure smooth implementation of operational activities.
• Communicates applicable regulatory requirements in a timely and clear manner within the division.

Qualifications

• For the job of Field Tech, Bachelor’s degree or diploma with relevant major in IT.
• At least 3 years direct experience with user support in a multi system environment
• Ability to meet deadlines, prioritize work and handle simultaneous projects at one time.
• Strong analytical and problem-solving skills.
• General knowledge of IT infrastructure and Technology solutions.
• Excellent oral and written communication skills.
• Strong organizational skills.
• Able to work independently yet collaborate cross-functionally in a team environment.

Health Care Assistant in American Hospital Dubai