Dispatcher Operator Job in Irving, Canada

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Responsibilities

• Day-to-day communication, via phone and handheld, with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out
• Line up loads to ensure the best time efficiency and load factor
• Manage service concerns, as required, to limit exposure and minimize impact to the customer
• Coordinate maintenance to city tractors and trailers
• Assist other dispatch staff as required during spikes in workload
• Assist other dispatch staff as required by preparing and analyzing various reports as required
• Provide Drivers with the right information and equipment to make the entire customer experience positive from start to finish
• Assist with dock operations at various times.
• Service updating etc.

Qualifications

• You have 2 years’ experience in dispatch (asset)
• You have excellent customer service skills
• You have solid interpersonal, communication (verbal and written), organizational, and time management skills
• You have knowledge of AS400 (asset)
• You can work with minimal supervision under pressure and time constraints in a stressful environment
• You are familiar with Microsoft Office Suite

About the Team

Join CFM, a leading provider of custom machining, fabrication, and technical services with a strong presence throughout Eastern Canada, also supporting industrial projects throughout the Northeastern United States, and globally. With well-equipped facilities in Saint John, NB, Dartmouth, NS and St. John’s, NL, we deliver innovative, cost-effective solutions to a diverse range of industries, including Pulp and Paper, Oil and Gas, Utilities, Forestry, and more. Our experienced, certified teams are available 24/7, providing exceptional service for everything from plant shutdowns and repairs to inspections, testing, and capital projects. At CFM, you’ll be part of a dynamic team that prides itself on expertise, flexibility, and a proven track record of success across a variety of sectors. If you’re looking to advance your career in a company that values quality, innovation, and customer service, CFM is the place to build your career!