Fakeeh University Hospital

https://www.fuh.care/ 44144444

Customer Services Officer in Fakeeh University Hospital Dubai is accountable to provide the support necessary to ensure the registration process, the pre-admission and admission process exceeds both internal and external customer needs and expectations.

Accountabilities of Customer Services Officer in Fakeeh University Hospital

Ensure patients are registered in a timely manner in Clinics.
Coordinates booking of appointments to optimize clinic function.
Provides the support necessary to ensure the pre-admission and admission process exceeds both internal and external customer needs and expectations.
Creates a positive patient experience at our facility.
Exhibits a proactive approach toward ensuring excellent patient care.

Education

For the job of Customer Services Officer, Bachelor’s in Accounting or equivalent

Experience

At least 3 years’ experience in admission/discharge office.
Knowledge in ICD-10 and CPT coding.

Others Skills

Ability to be flexible and adaptable in a variety of situations.
Ability to prioritize and multi-task in a fast-paced deadline sensitive environment.
Confidentiality and the ability to handle sensitive information is essential
Remain calm under trying circumstances and work with frequent interruptions.
Strong communication, interpersonal and organizational skills, including the ability to develop and articulate key presentations to a broad range of individuals
Strong attention to detail

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