Customer Services Officer in Fakeeh University Hospital Dubai is accountable to provide the support necessary to ensure the registration process, the pre-admission and admission process exceeds both internal and external customer needs and expectations.
Accountabilities of Customer Services Officer in Fakeeh University Hospital
- Ensure patients are registered in a timely manner in Clinics.
- Coordinates booking of appointments to optimize clinic function.
- Provides the support necessary to ensure the pre-admission and admission process exceeds both internal and external customer needs and expectations.
- Creates a positive patient experience at our facility.
- Exhibits a proactive approach toward ensuring excellent patient care.
Education
- For the job of Customer Services Officer, Bachelor’s in Accounting or equivalent
Experience
- At least 3 years’ experience in admission/discharge office.
- Knowledge in ICD-10 and CPT coding.
Others Skills
- Ability to be flexible and adaptable in a variety of situations.
- Ability to prioritize and multi-task in a fast-paced deadline sensitive environment.
- Confidentiality and the ability to handle sensitive information is essential
- Remain calm under trying circumstances and work with frequent interruptions.
- Strong communication, interpersonal and organizational skills, including the ability to develop and articulate key presentations to a broad range of individuals
- Strong attention to detail
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