NMC
A call center executive, also known as a call center representative or agent, is responsible for handling incoming customer calls, addressing inquiries, resolving issues, providing information about products or services, and sometimes selling products, all while maintaining a high level of customer service and adhering to company policies and procedures
Job Description
- A call center executive, also known as a call center representative or agent, is responsible for handling incoming customer calls.
- Answering and relaying calls from patients and customers and addressing their needs appropriately.
- Booking, rescheduling, and cancelling appointments as per each patient’s convenience
- Ensuring customer satisfaction and following up on resolving patients’ complaints.
- Reporting to superiors about the customer reviews/feedback received.
- Being up to date about the prices, offers and doctors available at the clinics.
- Providing clear and correct information to the customers according to requirement.
- Communicating the availability of alternate doctors, procedures, and facilities in various clinics.
- Responding to website chats and meeting the needs of online customers.
- Managing communication with customers via social media platforms like Whatsapp, Facebook and Instagram.
- Making follow up calls/sending emails to prospective customers to update them on the newly joined doctors & latest promotions.
- Simplifying interfacility communication in relation to the availability of doctors and services.
- Recording and recognizing the trend of calls to duly inform the management.
- Preparing reports as required by superiors.
- Handling calls efficiently without impeding quality of service.
- Maintaining a calm and professional demeanor when interacting with customers or colleagues.
Responsibilities
- Answering and relaying calls from patients and customers and addressing their needs appropriately.
- Booking, rescheduling, and cancelling appointments as per each patient’s convenience
- Ensuring customer satisfaction and following up on resolving patients’ complaints.
- Reporting to superiors about the customer reviews/feedback received.
- Being up to date about the prices, offers and doctors available at the clinics.
- Providing clear and correct information to the customers according to requirement.
- Communicating the availability of alternate doctors, procedures, and facilities in various clinics.
- Responding to website chats and meeting the needs of online customers.
- Managing communication with customers via social media platforms like Whatsapp, Facebook and Instagram.
- Making follow up calls/sending emails to prospective customers to update them on the newly joined doctors & latest promotions.
- Simplifying interfacility communication in relation to the availability of doctors and services.
- Recording and recognizing the trend of calls to duly inform the management.
- Preparing reports as required by superiors.
- A call centre executive Handling calls efficiently without impeding quality of service.
- Maintaining a calm and professional demeanor when interacting with customers or colleagues.